Privacy Policy
Privacy Policy
PRIVACY POLICY
SRH
Group Limited Trading as Pathao Remit Money Transfer (hereafter “Pathao Remit Money
Transfer”) is committed to complying with all legislation that is designed to
combat money laundering and terrorist financing. The following provides detail
about SRH Group Limited’s Privacy Policy. We are committed to protecting your
personal information from unauthorised access, use and disclosure. We use the
personal information that we collect from you to process requests or orders,
identify personal preference and match your needs with relevant products and
services.
CUSTOMER PRIVACY STATEMENT/POLICY
OUR INFORMATION
The “Data Controller”* is
SRH Group Limited Trading as Pathao Remit Money Transfer. Our registered office
is at 28
Tatham Street, Sunderland, England, SR1 2RU, United Kingdom,
which is registered with the Registrar of Companies in England and Wales as a
limited liability company. In this document, “we”, and “us” refers to SRH Group
Limited Trading as Pathao Remit Money Transfer and “you” refers to our
customers.
PRIVACY STATEMENT
This
privacy statement sets out our current policies and demonstrates our commitment
to your privacy. We are obliged to inform you that any personal information we
have about you has a high level of protection against any unauthorised or
accidental disclosure, access or deletion. We have strict security procedures
covering the storage and disclosure of your information to prevent unauthorised
access to comply with the General Data Protection Regulation (GDPR). SRH Group
Limited Trading as Pathao Remit Money Transfer will only process personal data
for the purpose it was collected for. If we intend to process data other than
for specified use, we will contact you before undertaking further processing.
In
this Privacy Policy, Your information is sometimes called "personal
data". We may also sometimes collectively refer to handling, collecting,
protecting and storing Your personal data as "processing" such
personal data.
In
this Privacy Policy the term "Data Protection Legislation" means the
EU General Data Protection Regulation 2016/679; together with all other
applicable legislation relating to privacy or data protection.
PERSONAL INFORMATION WE COLLECT
SRH
Group Limited Trading as Pathao Remit Money Transfer may obtain the following
personal information about an individual: We can collect identity data which
may include your title, first name, last name, maiden name, phone number and
date of birth. Your contact information such as Your email address and
telephone number (or any telephone number used to call our office/customer
services) Your demographic information such as age, education, gender, and
interests Evidence of Your identity (for example passport, Driving licence or
other Government issued photo ID) unique identifiers such as username, account
number and password Your payment details or other financial data, e.g.: Your
bank or payment method provider’s name, or your account number, sort code and
billing address SRH Group Limited Trading as Pathao Remit Money Transfer does
not collect any sensitive data about its customers. Sensitive data refers to
data that includes details about race or ethnicity, religious or philosophical
beliefs, sexual orientation, political opinions, trade union membership,
information about health and genetic and biometric data. We also collect from
You information in relation to other people (e.g.: details of the
beneficiary/recipients of Your money transfers), where You provide us with such
information. By providing us with such information you confirm that you have
obtained any necessary permission from such persons to the reasonable use of
their information for such purposes in accordance with this notice, or are
otherwise permitted to give us this information on their behalf. Please also
ensure that those other people are aware of this notice and that the provisions
of this notice are clearly communicated to them.
SOURCE OF INFORMATION (COLLECTION OF INFORMATION)
SRH
Group Limited Trading as Pathao Remit Money Transfer can collect personal data
through a variety of sources:
Information
You give to us when You use our services. If You use our
services You will need to provide certain information including Your name,
address, contact number and other details along with remittance amount, as well
as the name and other details the recipients of the money transfers that you
instruct us to carry out.
Other
information You give to us. This
is information about You that You give us by filling in forms (e.g.: the
“contact us” section) or by corresponding with us by phone, e-mail or
otherwise. It includes, for example, information You provide when You register
with us to contact You.
Social
Media. Depending
on Your settings or the privacy policies for social media and messaging
services such as Facebook, LinkedIn and Instagram, You might give us permission
to access information from those accounts or services.
Other
Sources. We
may receive information about You from other sources, including publicly
available databases and combine this data with information we already have
about You. This helps us to update, expand and analyse our records and provide
services that may be of interest to You.
USE OF INFORMATION
Our
primary purpose in collecting user information is to provide You with a safe,
smooth, efficient, and customised experience and to provide the services You have
requested from us. We may also use the information that You have provided to
ensure that the content on our site is presented in the most effective manner
for You. We process personal information for the following reasons to: Manage
our relationship with our customers. Deliver products and services. Make and
manage customer payments. Manage fees, charges, interest and debt recovery.
Detect, investigate and prevent financial crime. Comply with the laws and
regulations that apply to SRH Group Limited. Respond to complaints and in
seeking to resolve them. Ensure that it carries out its business in an
effective and efficient manner.
LEGAL BASIS OF PROCESSING
SRH
Group Limited Trading as Pathao Remit Money Transfer applies the following
legal basis in its processing of personal data: When it has obtained clear
consent from the Data Subject for a specific purpose i.e. Marketing. When it
takes specific steps to enter into a contract or performs its contractual
obligations such as providing services to its customers. When it performs its
legal or statutory obligations such as reporting to regulators or sanction
screening. SRH Group Limited does not rely on legitimate interest as a lawful
basis for processing personal data under the GDPR.
SENDING DATA OUTSIDE THE EEA
Personal
data about individuals can be transferred to locations outside the European
Economic Area (EEA). When this is done, SRH Group Limited Trading as Pathao
Remit Money Transfer ensures that this transfer is lawful. We also make every
effort to ensure that there is an appropriate level of protection and
safeguards in place, in accordance with the GDPR.
DISCLOSURE OF INFORMATION
SRH
Group Limited Trading as Pathao Remit Money Transfer may decide to share
personal information with other external organisations. This is essential in
the delivery of its services, to conduct its business and to comply with all
regulations. Also where: We can share personal information to authorities that
can include HMRC, FCA, Government agencies and other regulators based in the
United Kingdom. Other relevant jurisdictions which may require reporting in
certain circumstances. Professional advisers including accountants and auditors
who provide consultancy, legal and accounting services. Companies that provide
us with the identity verification of customers. Credit reference and fraud
prevention agencies. Financial Service companies that help us to prevent,
detect and report fraudulent and criminal activities. Companies that provide us
with information about immigration status. Agents and paying out partners that
provides business to SRH Group Limited Trading as Pathao Remit Money Transfer.
Banks and other financial services companies that provide payment or
remittances services. Companies that provide marketing services to SRH Group
Limited Trading as Pathao Remit Money Transfer.
DATA SUBJECT RIGHTS
Data
Subjects have certain rights in relation to their personal data: The right to
access and rectify the information “SRH Group Limited Trading as Pathao Remit Money
Transfer” holds about them. The right to erase or restrict processing. The
right to object to processing. The right to data portability. Data Subjects can
exercise their rights by contacting the DPO by email at cs@pathaoremit.co.uk or
in writing to:
The DPO
SRH Group Limited
Trading as Pathao Remit Money Transfer
28
Tatham Street, Sunderland, England, SR1 2RU, United Kingdom
When you choose to exercise your rights, it may delay or prevent
SRH Group Limited Trading as Pathao Remit Money Transfer from performing its
contractual and legal obligations. It could also mean that SRH Group Limited
Trading as Pathao Remit Money Transfer will need to cancel a service that it
may have with you. SRH Group Limited Trading as Pathao Remit Money Transfer may
still be able to process personal data if it has a lawful basis of doing so.
REQUEST A COPY OF PERSONAL INFORMATION
You
have the right to request a copy of the personal information that SRH Group
Limited Trading as Pathao Remit Money Transfer holds. To do so, please either
email your request at
cs@pathaoremti.co.uk
or
write to is 28
Tatham Street, Sunderland, England, SR1 2RU, United Kingdom. SRH
Group Limited Trading as Pathao Remit Money Transfer will not ask for a fee to
access personal data. However, it may charge a reasonable fee if the request is
clearly unfounded, repetitive or excessive. Alternatively, SRH Group Limited
Trading as Pathao Remit Money Transfer can refuse to comply with a request in
such circumstances. SRH Group Limited Trading as Pathao Remit Money Transfer
can request specific information to help confirm an identity and to ensure the
right to access personal data. We may also contact you to ask for further
information in relation to your request to speed up our response.SRH Group Limited
will ensure that it provides the information in the commonly used electronic or
written format.SRH Group Limited reserves the right to withhold information if
it has any adverse effects on the rights and freedoms of other Data Subjects.
This means that disclosing that information can be against the public or
business interest. KISWAA Limited aims to respond to all legitimate requests
within one month. Occasionally it may take an additional two months if the
request is particularly complex or multiple requests have been made. In this
case, SRH Group Limited Trading as Pathao Remit Money Transfer will notify you
and explain why such an extension is necessary.
WITHDRAW CONSENT
You
have the right to withdraw consent for something you have consented to earlier
such as Marketing. This can be achieved in the following ways: Using the
Contact Us Form, through the website https://www.pathaoremit.co.uk/contact/ . https://pathaoremit..co.uk/contact Telephoning
our Main Contact Centre on +441913084212.
Unsubscribe from any promotional messages that you have opted in for. By
visiting our office. In writing to:is 28 Tatham Street,
Sunderland, England, SR1 2RU, United Kingdom. Please allow
10 working days for the systems update and SRH Group Limited Trading as Pathao
Remit Money Transfer’s records to reflect the request to change your
preferences.
COMPLAINTS
Data
subjects can report a concern on the Information Commissioners Office website at https://ico.org.uk/concerns/ or call their helpline on 0303 123
1113.
ACCURACY
You
need to ensure that you provide SRH Group Limited Trading as Pathao Remit Money
Transfer with accurate and relevant information as well as informing us of any
changes. SRH Group Limited Trading as Pathao Remit Money Transfer reports, as
part of its legal obligations, to the regulatory authority based on the
information provided. If inaccurate information is provided, SRH Group Limited
Trading as Pathao Remit Money Transfer may not be able to provide services to
the data subject.
AUTOMATED DECISION MAKING
SRH
Group Limited Trading as Pathao Remit Money Transfer, in its processes, does
not rely on automated decision making and profiling.
RETENTION OF INFORMATION
SRH
Group Limited Trading as Pathao Remit Money Transfer will retain personal
information in line with its Data Retention Policy. SRH Group Limited Trading
as Pathao Remit Money Transfer will only retain personal data for as long as
necessary to fulfil the purposes it was collected for, including for the
purposes of satisfying any legal, accounting, or reporting requirements. To
determine the appropriate retention period for personal data, it considers the
amount, nature, and sensitivity of the personal data. If the personal
information in no longer needed, SRH Group Limited Trading as Pathao Remit Money
Transfer may destroy or delete it.
THIRD PARTY SITES AND SOCIAL MEDIA
media
post/comments and any public reviews you send to us such as Facebook, will be
shared under the terms of the relevant platform and could be made public. We do
not control these platforms and are not responsible for this kind of sharing.
*The Data Controller is a person who (either alone or
jointly or in common with other persons) determines the purposes for which and
the manner in which any personal data are, or are to be, processed. **The Data subject means an individual who is the
subject of personal data. In other words, the data subject is the individual
whom particular personal data is about.